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Quality Responsibility:
Grover Lights is not responsible for claims related to the quality of the product or its accessories once purchased by the customer. The customer assumes full responsibility for the product upon purchase. Our responsibility is limited to the delivery of the product in intact condition.
- "If your order is placed on our website and we are unable to fulfill it within 3 days or more due to any reason, including being out of stock, we are legally obligated to inform you and will call you within 2 to 3 days. Additionally, we will refund your payment if you have already made one."
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Product Purpose Assurance:
We assure that the product purchased will fulfill the purpose for which it is designed.
- Device information
- Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: Shared with our processor Shopify.
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Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order information
- Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: Collected from you.
- Disclosure for a business purpose: Shared with our processor Shopify.
- Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- We may update these terms & conditions from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
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Damages and issues- We only accept returns for products that are damaged or broken upon delivery. To be eligible for a return, the product must be unused, in its original packaging, and accompanied by proof of damage (such as photos or videos). Kindly report any issues within 24 hours of receiving the product.
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Exchanges- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
- We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
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Return Policy:
Returns are accepted only if the product is received in a damaged or defective condition. No other reasons for return will be entertained.
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Acceptance of Terms:
By clicking on "Buy Now," you agree to all the terms and conditions outlined here.
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Product Origin:
All products sold by Grover Lights are sourced from PRC (People's Republic of China).
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Price Changes:
Grover Lights reserves the right to change the price or modify the product listing at any time without prior notice. Customers cannot challenge or dispute such changes.
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Packaging and Product Details:
Grover Lights reserves the right to decide whether to include the MRP, product details, or product images on the packaging or box. This is entirely at our discretion and is not subject to customer negotiation.
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Customer Agreement:
Customers agree not to dispute or argue about the absence of product details, images, or MRP on the packaging.
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Product Readiness and Warranty:
We guarantee that the product will be delivered in a ready-to-use condition. A warranty is provided for the lighting apparatus only. The warranty does not cover the entire product, including its finish or appearance.
- We aim to provide the best service and ensure your orders are processed smoothly. However, if you decide to cancel your order, please note the following:
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Cancellation Within 24 Hours : You can cancel your order within the first 24 hours without any charges. A full refund will be issued.
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Cancellation After 24 Hours : If you cancel your order after 24 hours, a 15% restocking fee will be charged. This fee helps cover the costs of restocking and managing inventory.
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"If you wish to return your order after 24 hours, a 15% restocking fee will apply. This fee helps cover the costs of restocking and inventory management. The remaining amount will be refunded to you after the product is received at our warehouse and inspected. Once the inspection is complete, the refund will be processed within 7 working days."
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Limitations of Warranty:
Warranty claims are limited to functional issues with the lighting apparatus and do not extend to cosmetic aspects or overall product finish.
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"By clicking 'Buy Now', you confirm that you have read and accepted all our legal policies, including the Terms of Service, Privacy Policy, Refund Policy, Terms & Conditions, and Shipping Policy."
- After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint,
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please contact us by e-mail at info@groverlights.com or by mail using the details provided below:
Glimmora by Grover Lights,
S-221/66A, Vishnu Garden,
Baba Balak Nath Mandir, Vishnu Garden,
New Delhi, West Delhi, Delhi, 110018, India
