We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at glimmorabygroverlights@gmail.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at glimmorabygroverlights@gmail.com.
Damages and issues
We only accept returns for products that are damaged or broken upon delivery. To be eligible for a return, the product must be unused, in its original packaging, and accompanied by proof of damage (such as photos or videos). Kindly report any issues within 24 hours of receiving the product.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at glimmorabygroverlights@gmail.com.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at glimmorabygroverlights@gmail.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at glimmorabygroverlights@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at glimmorabygroverlights@gmail.com.
We aim to provide the best service and ensure your orders are processed smoothly. However, if you decide to cancel your order, please note the following:
Cancellation Within 24 Hours : You can cancel your order within the first 24 hours without any charges. A full refund will be issued.
Cancellation After 24 Hours : If you cancel your order after 24 hours, a 15% restocking fee will be charged. This fee helps cover the costs of restocking and managing inventory.
We encourage customers to finalize their orders carefully to avoid unnecessary charges. If you have any questions about your order or need assistance, please feel free to contact us.
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